Our response to COVID-19

covid-19

In recent weeks, we have seen a heightened level of concern related to the spread of novel coronavirus (COVID-19). We recognize that this may be an unsettling time and want to provide an update on the actions Geeks on the Go is taking to safeguard the health and well-being of our customers, our employees and families.

Essential Services:
We strive to provide essential services to keep your computer safe from malware and other cyber threats while keeping your critical communication working smoothly. We recognize that during these tough times, electronic communication is more important than ever. We are available to serve you and your computer needs. We are back doing in-house calls, however, to limit exposure to our staff, our customers and everyone else, we are adopting and encouraging social distancing measures, additionally we are using PPE (Personal Protective Equipment) and Sanitizing Gel previously to get into your premises.

Business Hours during Covid-19 pandemic have not changed

ALL THE IN-HOUSE CALLS ARE BACK !

Please note that this change is based on Canada Services Pandemic advisors.

Computer Repair Turnaround Times:
Repair work is performed within our standard turnaround time and diagnosis is also rendered within standard turnaround time.

Remote Support:
Our Remote support hasn’t been affected at all, we are delivering our remote support safely via phone and internet. There is no better way to practice social distancing than this way. Additionally, we are offering the configuration and setup of several tools, thus you can stay productive while you are protecting your family and employees.

Part Orders:
Supply chain is one of our biggest strengths, we don’t anticipate any significant delays. However, in rare case where parts are acquired from outside of Canada, there may be a slight delay due to strict border control. Government of Canada took great measures to ensure our economy doesn’t get affected and because of these measures we are able to meet average transit times on most custom part orders. Please note that all parts delivered by postal service are being disinfected for approximately 6 hours to ensure staff safety, which may also add a small amount of time in finishing your work order. Please be patient because this step is for everyone’s health and safety.

Rush/Same-day Service:
In some cases rush/same-day service is suspended because of added steps in ensuring sanitation of incoming computers. Our standard turnaround time is considered some of the fastest in the industry. However, if you have a repair that is urgent in nature, please talk to us and we will do everything to accommodate.

Safety Measures:

We are back doing in-house calls , however, to limit exposure to our staff, our customers and everyone else, we are adopting and encouraging social distancing measures, additionally we are using PPE (Personal Protective Equipment) and Sanitizing Gel previously to get into your premises. As PPE we are wearing disposable N95 face mask, disposable nitrile gloves, eye protection and alcohol-based hand sanitizer.

In case we have to get your computers or products dropped off and picked up at our office. This measure helps maintaining safe distance from our staff, essential in helping curve the spread of Coronavirus. Please keep in mind that we are not able to allow any “wait while we repair” service in our premises until further notice.

Additionally, service to pick up or drop off can be requested, however, for our staff and your safety. Pick ups and drop off can happen either by your door or in your premises in case you are unable to disconnect and/or re-connect your devices personally.

While these measures may add some inconvenience, nothing is more important than health and safety of our community, our customers and our staff. Geeks on the Go is closely following Health Canada’s recommendations and taking measures necessary to continue providing service consistent with our values that our customers have come to trust over 12 years in business here in Canada.

All of us at Geeks on the Go thank you for your cooperation. Stay safe and healthy.